A Pennsylvania woman is calling a Southwest Airlines employee her "light in the darkness” after going above and beyond to make sure she received her lost luggage in time for her cancer treatment. Sarah Rowan, a Southwest customer service agent at Pittsburgh International Airport, got a call from Stacy Hurt who had just flown home from Nashville to make her chemotherapy appointment the following morning. Her luggage had not yet arrived at Pittsburgh and she was worried because it contained some important items she needed for her treatment, including medication and other things like her rosary beads and a lucky T-shirt that she wears for each treatment.
The woman's plight immediately made Rowan think of her own father, whom she lost six years ago to cancer. She said, "A lot of what I see in Stacy is what I saw in my dad. I felt a very strong connection with her from the start."
Rowan told Hurt she would personally try to track down her bags. The luggage eventually arrived overnight, but after the couriers stopped making deliveries. But knowing how important they were to Hurt, Rowan wrote down Hurt's home address and took the 25-minute drive to her house to deliver them – all in the middle of the night.
She left the bags on her doorstep so that she'd have them as soon as she woke up in the morning. She included with it a note which read, "Sorry for the delay getting your bag to you. Myself and my Southwest family are thinking of you and wishing all the best. Kick that cancer's butt! With love, Sarah."
Hurt shared the story with Southwest and posted a photo of the note on Facebook. She then found Rowan on Facebook and the two made arrangements to meet in person at the airport. Hurt said, "To meet the woman who helped me during that hurried and panicked night – she’s my guardian angel, she’s my light in the darkness. I mean it, from the bottom of my heart."
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