I get this one prescription (a generic version) and when I went to get my refill, the pharmacist announced to me--the pills look different because we switched manufacturers. She assured me that it was totally the same and would work the same. Only it didn't. It was interesting. I took the pills a few days to gauge whether I was imagining things or whether my (very minor) reaction was real. It was real. So I called the pharmacy to ask whether I could get the old manufacturer's version of the pill. (It was funny--I called the south Austin location of this pharmacy because its number was in my phone from my years of living down south--and the person who spoke to me was very helpful, looked me up in the system, said yes, the other pills could be ordered for me, and to talk to my Round Rock location. When I went to Round Rock--the pharmacist asked me 'who told you that?' like I'd stumbled onto company secrets!) Round Rock pharmacist told me we could do it, but the swap would count against my refills.
Here is where the great customer service comes in--I called my insurance company and got a great guy, Dave, who was AWESOME, and saw the common sense of the matter--it wasn't my fault the pharmacy changed manufacturers to help their bottom line and the pill did not work for me--and he fought for me. We were on multiple calls with multiple entities and he was fighting for me! The whole time, totally fun and funny! What a great way to spend about 45 minutes of my day that could have been super frustrating and annoying. Thanks, Dave!! And--he won--I am getting the meds swapped out with no penalty to me!! Whoo-hoo!!!