Bob Eck of Lakewood Ranch, Florida, would regularly bring his dog, Bobo, to his local Publix grocery store.
While shopping, he struck up a friendship with two employees, Leslie Hinton and Kathy Clifton. Leslie and Kathy looked forward to seeing Bob and Bobo -- and the feeling was mutual.
But when Bob arrived one day without Bobo, he delivered the sad news that Bobo had been hit by a car and died.
Leslie and Kathy were heartbroken, but determined to make things right.
The two women took Bob to an animal shelter and helped Bob pick out a four-year-old dog named Peppy. Leslie and Kathy paid the adoption fee out of their own pockets.
It was an act of great customer service -- as well as a true act of friendship.